<p class="ql-block"><span style="font-size:22px;"> </span><b style="font-size:22px;">Note</b><span style="font-size:22px;">:</span></p><p class="ql-block"><span style="font-size:22px;"> </span><b style="font-size:22px;">AO</b><span style="font-size:22px;">--airport officials</span></p><p class="ql-block"><span style="font-size:22px;"> </span><b style="font-size:22px;">C</b><span style="font-size:22px;">-customer</span></p><p class="ql-block"><b style="font-size:22px;">C:</b><span style="font-size:22px;"> Excuse me, I just landed but my luggage didn't arrive. </span></p><p class="ql-block"><b style="font-size:22px;">AO</b><span style="font-size:22px;">: I'm sorry to hear that,can I have your luggage claim ticket, please. </span></p><p class="ql-block"><b style="font-size:22px;">C:</b><span style="font-size:22px;"> Here it is, the number on It is 1203456.</span></p><p class="ql-block"><b style="font-size:22px;">AO</b><span style="font-size:22px;">: Thank you, let me check the system, It seems your bag didn't make it onto the plane. </span></p><p class="ql-block"><b style="font-size:22px;">C:</b><span style="font-size:22px;"> What happened? where is it?</span></p><p class="ql-block"><b style="font-size:22px;">AO</b><span style="font-size:22px;">: It looks like it got left behind at the layover airport, we're working on getting it here as soon as possible. </span></p><p class="ql-block"><b style="font-size:22px;">C</b><span style="font-size:22px;">: That's frustrating! When will I get it?</span></p><p class="ql-block"><b style="font-size:22px;">AO</b><span style="font-size:22px;">: We expect it to arrive tomorrow,you'll get a call when it's here. </span></p><p class="ql-block"><b style="font-size:22px;">C</b><span style="font-size:22px;">: In the meantime, what do I do? I need clothes and toiletries.</span></p><p class="ql-block"><b style="font-size:22px;">AO</b><span style="font-size:22px;">: I understand, we can offer you a small reimbursement for essentials like clothing and hygiene products.</span></p><p class="ql-block"><b style="font-size:22px;">C:</b><span style="font-size:22px;"> That would be helpful, ho do I file for that?</span></p><p class="ql-block"><b style="font-size:22px;">AO</b><span style="font-size:22px;">: I'll give you a form to fill out, you'll need to keep receipts for any purchases.</span></p><p class="ql-block"><b style="font-size:22px;">C</b><span style="font-size:22px;">: Okay, I'll do that, will I get my luggage delivered to my hotel?</span></p><p class="ql-block"><b style="font-size:22px;">AO</b><span style="font-size:22px;">: Yes, once it arrive we'll send it directly to your hotel. </span></p><p class="ql-block"><b style="font-size:22px;">C:</b><span style="font-size:22px;"> Thanks for your help! I'm just hoping the bag gets here soon.</span></p><p class="ql-block"><b style="font-size:22px;">AO</b><span style="font-size:22px;">: I completely understand, we'll do everything we can to get it to you quickly?</span></p><p class="ql-block"><b style="font-size:22px;">C</b><span style="font-size:22px;">: I appreciate it,I'll wait for your call tomorrow.</span></p><p class="ql-block"><b style="font-size:22px;">AO</b><span style="font-size:22px;">: You'll hear from us soon, thank you for your patience. </span></p><p class="ql-block"><br></p><p class="ql-block"><br></p>
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